AI WhatsApp commerce for African SMBs

Never miss a customer again.

ChatPilot connects to your WhatsApp and handles customer questions, bookings, M-Pesa payments, and follow-ups automatically. Your business keeps selling while you are busy, offline, or asleep.

24/7

Business coverage

1.2M+

First 2-year conversation target

KES 48M+

First 2-year commerce target

09:41

ShopEase

State-aware AI selling

Today
State engine
1/8

Greeting

3 turns
Focus
Featured Products + Business Intro
Exits
Discovery, Human handoff

1.2M+

Target customer conversations within the first 2 years

KES 48M+

Target commerce processed within the first 2 years

240ms

Average workflow routing latency in product demos

24/7

Coverage for missed replies and follow-ups

Product workflow

Three moments that turn WhatsApp into revenue.

Scroll through the workflow. The sticky narrative updates as each product panel moves into focus, showing how ChatPilot answers, collects payment, and follows up.

01 / AI response

AI response

Answer buyers while intent is still hot.

ChatPilot understands the customer question, checks business memory, and replies with a clear next step instead of a generic chatbot script.

Explore AI replies

ShopEase WhatsApp

AI agent online

Intent: buying

Customer

Do you have size 42 in black?

ChatPilot

Yes. Black size 42 is available. Delivery is KES 250 within Nairobi.

Agent reasoning

Matched product catalogue
Checked delivery policy
Prepared payment prompt

02 / Payment moment

Payment moment

Collect M-Pesa without leaving WhatsApp.

Send the STK push from the thread, confirm the receipt, and keep the order moving while the customer is ready to buy.

View payments

M-Pesa checkout

KES 8,500

1Order capturedCustomer confirmed shoe size and delivery area
2STK push sentPrompt delivered to customer phone
3Payment confirmedReceipt synced back into the thread

Receipt

QEA4K9J8 confirmed

03 / Revenue follow-up

Revenue follow-up

Recover missed sales with measured workflows.

Follow-ups, reminders, and campaign performance live in one operating view so every conversation can become a measurable outcome.

Calculate ROI

Revenue view

Follow-up performance

Live dashboard

312

Paid orders

34%

Lead lift

15 hrs

Saved weekly

Best next action: send a payment reminder to warm buyers from Friday.

Product visuals

A command center for every customer conversation.

ChatPilot looks and feels like modern SaaS because operators need speed, clarity, and confidence when revenue is moving through chat.

Live AI inbox

Unify WhatsApp orders, questions, payments, and handoffs in one focused operator view.

AI triage in real time

Context, intent, and next step

Instant AI processing

Every new message is classified, enriched with customer context, and prepared for the next step.

Owner approval

Hot lead

Sales desk

Product questions

Ops team

Payment follow-up

Smart assignment

Route hot leads, support requests, and payment checks to the right person automatically.

AI Summary

Customer wants size 42

M-Pesa prompt ready

Owner approval needed

AI conversation summary

Give owners and agents the key context before they jump into an active customer thread.

ChatPilot dashboard with AI inbox, analytics, and active workflows.

Mobile preview

Every urgent lead can be approved from the owner's phone.

Hot lead

Customer asked for 42 pairs and requested same-day delivery.

Approve quoteTake over
ChatPilot analytics dashboard showing campaign conversion, revenue attribution, and service metrics.

Payments inside chat

The M-Pesa request lands when buying intent is highest.

No broken context. No separate checkout. ChatPilot keeps the customer in WhatsApp, sends the STK push, confirms payment, and logs the order before the buyer cools off.

1 tap

M-Pesa checkout

34%

Average lead lift

15 hrs

Recovered each week

09:41

ShopEase

Payments enabled

Today

Payment moment

M-Pesa STK: KES 8,500 - Confirmed

Payment stays in the chat thread and closes the sale without a redirect.

Reviews

Trusted by operators who cannot afford slow replies.

Realistic customer stories, founder voices, star ratings, and business metrics show how ChatPilot improves the operating rhythm of WhatsApp-first businesses.

ChatPilot replies with the same context my receptionist would use, then only brings me the conversations that need judgment.
Aisha Wanjiku, Founder, Glam by Aisha

Aisha Wanjiku

Founder, Glam by Aisha

Customer metric

23 paid bookings while offline

Video testimonial preview

Operators explain how AI agents, handoff rules, and analytics changed their daily customer workflow.

Customer stories

Before and after snapshots for real businesses.

Each story ties a workflow, a metric, and a visual operating moment together so buyers can understand what changes after ChatPilot goes live.

Glam by Aisha using ChatPilot workflows.

Beauty

Glam by Aisha

After-hours bookings and deposit collection

Before

Missed replies

After

847 messages handled

23 paid bookings while offline
Linda Stores using ChatPilot workflows.

E-commerce

Linda Stores

Catalog-aware replies and M-Pesa checkout

Before

Missed replies

After

312 paid orders

34% higher lead capture
Urban Nest Realty using ChatPilot workflows.

Real estate

Urban Nest Realty

Lead qualification and viewing workflow

Before

Missed replies

After

62 qualified leads

41% faster first response
Glam by Aisha

I came back from a wedding to paid orders instead of unanswered messages. Result: 847 messages handled.

- Glam by Aisha, Salon & Beauty in Westlands

J-Style Fashion

The win-back campaign reached customers I had not spoken to in months. Result: KES 89,000 in one week.

- J-Style Fashion, Fashion & Retail in Nairobi CBD

Sweet Crumbs

Friday specials now go straight to people who have already bought from us. Result: 48 paid orders.

- Sweet Crumbs, Food in Kilimani

Urban Nest Realty

By the time my team calls, we know budget, area, and viewing intent. Result: 62 qualified leads.

- Urban Nest Realty, Real Estate in Nairobi

SwiftFix Services

ChatPilot follows up on quotes and flags the jobs that are ready. Result: 18 extra booked jobs.

- SwiftFix Services, Services in Nairobi

Serene Spa

I used to spend 4 hours on WhatsApp. Now I check exceptions. Result: 20 minutes / day.

- Serene Spa, Beauty in Kilimani

Early access is open

Your next customer just sent a message. Who is going to reply?

Join the waitlist for early access to AI replies, lead capture, WhatsApp follow-ups, and sales workflows built for busy businesses.

No credit card. No developer. Live with your existing WhatsApp number.