Fashion and retail

Answer size and stock questions without typing them 50 times.

ChatPilot helps boutiques sell from WhatsApp by answering stock questions, sending product suggestions, collecting M-Pesa, and broadcasting new drops.

Transformation story

Fashion customers ask the same questions every day: is size 8 available, what colors do you have, can it arrive today, how much is delivery?

ChatPilot turns your catalogue into instant WhatsApp replies, then sends payment requests and confirms delivery details before the buyer loses interest.

When new stock arrives, you can message the exact customers most likely to buy instead of posting and hoping Instagram shows it to them.

Catalogue-aware replies

Answer sizes, colors, prices, stock, delivery windows, and alternatives from your product list.

New-arrival broadcasts

Send personalised drops to customers by size, category interest, spend, or purchase history.

M-Pesa checkout

Collect payment inside WhatsApp the moment a customer says yes.

Ad-to-sale attribution

See which Facebook or Instagram ad led to the WhatsApp sale and M-Pesa payment.

Customer proof

Our follow-up campaign brought back 31 customers who had not bought in 3 months. KES 89,000 in one week.

James Otieno

J-Style Fashion, Nairobi CBD

Headline result

KES 89,000 from one win-back

34%

Broadcast reply rate

WhatsApp

Checkout channel

CAPI

Ad loop