E-commerce stores

Turn every WhatsApp message into a tracked, paid order.

ChatPilot connects your storefront to WhatsApp so customers can browse, ask, pay through M-Pesa, and reorder without leaving the chat.

Transformation story

Your store sees the traffic. Instagram drives DMs, Facebook ads drive WhatsApp clicks, and your team is the bottleneck stuck answering size, stock, and shipping questions before any payment happens.

ChatPilot reads your product catalogue and replies with the right item, the right price, and an M-Pesa request the moment the buyer says yes. Orders, receipts, and delivery confirmations are logged against the conversation that produced them.

Abandoned carts, post-purchase follow-ups, and restock alerts run automatically, so the store keeps selling whether the team is online or not.

Catalogue-aware replies

Answer questions about products, variants, prices, stock, and delivery rules using your live store data.

M-Pesa checkout in chat

Collect payment with an STK push the moment a customer confirms, then send the receipt automatically.

Abandoned cart recovery

Bring back shoppers who clicked the ad, asked a question, or added to cart but never paid.

Ad attribution and CAPI

See which Meta or Google ad produced each WhatsApp sale and feed conversion events back for better targeting.

Customer proof

Before ChatPilot, my team typed the same answers all day. Now we ship orders. Last month we cleared 312 paid orders from WhatsApp alone.

Faith Mwangi

Linda Stores Online, Nairobi

Headline result

312 paid orders in 30 days

WhatsApp

Order capture

M-Pesa STK

Checkout

Automated

Cart recovery