Event Orchestration

Inngest is the event bus for delayed and multi-step workflows. ChatPilot uses step.sleep, step.sleepUntil, step.waitForEvent, and cron.

| Function | Responsibility |

|---|---|

| Follow-up reminder engine | Schedule campaign and conversation follow-ups. |

| AI-to-human handoff | Notify users and silence the bot. |

| Lead qualification routing | Route HOT, WARM, and COLD leads. |

| Notification fan-out | Send owner and agent notifications. |

| Conflict handling | Suppress echoes and generate wa.me/ takeover links. |

Inngest Free Tier

The free tier can be exhausted quickly at production volume. Plan for self-hosting or a paid tier.